Contact
Contact NOSTRA
We are an online retailer. Email us and a person answers.
Customer service
Email: support@lenostra.store
Hours: Monday to Friday, 9am to 5pm Eastern Time
Response time: we usually reply to email within 24 hours on a business day.
Please include your order number if you have one — it lets us look your order up straight away instead of asking you for it.
Write to us for order status, delivery questions, returns, refunds, product questions before you buy, and anything to do with your personal data.
Business details
NOSTRA (also trading as Lenostra)
NOSTRA RETURNS
PO BOX 99900 PP 755 064
RPO CARRE PELLETIER
BROSSARD QC J4X 0A7
Canada
Both names refer to the same business. Either may appear on your order confirmation, on your payment card statement, or on the parcel you receive. If you see a charge from one and expected the other, it is us — but email us and we will confirm it.
How we operate
We sell clothes, coats and shoes for women and men, NOSTRA graphic tees, shapewear, beauty and wellness products, NOSTRA Protein Coffee, kitchen and home goods and tech accessories through this website. We hold no retail shop and do not sell in person, so orders cannot be collected and returns are never sent to us without arranging them first.
Orders are dispatched by our fulfilment partners from warehouses in the United States and in China, depending on the product and on what is in stock when you order. Because of this, delivery times differ between items, and an order with several products may arrive in more than one parcel. Full detail is in our Shipping Policy.
Returns
We accept returns for 30 days after delivery, and we do not charge a restocking fee. Every return must be arranged with us by email first so we can give you the correct destination for that item. Please wait for our reply before you post anything. See our Refund Policy for the full terms.
Send us a message
You can also use the form below. It reaches the same inbox as the email above, and we answer it within the same 24 hours.